Email [email protected] or Text JOIN A NOTCH ABOVE to 603.833.9922 to get the conversation started.

About This Position

Join the A Notch Above Group at Keller Williams and work with a hand-selected, battle-tested, badass family of extraordinary professionals dedicated to excellence. Our team is passionately engaged in improving ourselves, our community, and the real estate industry.

We relentlessly pursue excellence, striving to improve every day. We don’t seek the average; we seek the exceptional.

If you’re thinking “Hell Yeah!” right now, please read on...

Our new Listing & Client Care Specialist will help us expand our client family through outstanding customer service, relationship building, and process improvement.

Simply put... We need YOU to help us improve. We need YOU to connect more deeply with our clients. We need YOU to ensure a TOP-NOTCH experience for all of our sellers.

This is a full-time role aimed at creating and maintaining a loyal client base for our business. These clients will receive so much care and attention that they can’t help but refer their friends and family to our team.

What You Will Do

• Deliver a concierge-level client experience that exceeds expectations.
• Represent our culture in interactions with clients, team members, and vendors.
• Advocate on behalf of our clients.
• Update and maintain listing prospects.
• Provide reassurance to nervous sellers by proactively communicating the process and feedback.
• Manage over 125 listings annually while maintaining excellent client care.
• Pay meticulous attention to detail to ensure reliability for our sellers.
• Plan and execute successful Virtual Open Houses for Team listings.
• Work quickly and efficiently, coordinating between vendors, sellers, team members, and others to ensure a smooth listing process.
• Oversee all details of bringing a property to market, including coordinating with photographers/videographers, photographing properties, MLS input, and creating marketing materials.
• Build, implement, and manage all systems for sellers, buyers, lead generation, database management, information management, and back-office support.
• Maintain an operations manual that documents all systems and standards.
• Work with Team Leadership to uphold accountability standards.
• Track and review team goals weekly.
• Attend trainings as needed.
• Create and maintain office and filing systems.
• Manage website domains and ensure they are forwarded properly.
• Master the systems and websites used in tracking our clients and contracts.
• Train and manage all employees and listing agents in conjunction with Team Leadership on Team and Market Center procedures.
• Act as a gatekeeper for Team Listing Agents by writing thank you cards and calling any referring agents within 24 hours of receiving the lead.
• Organize client events and manage referral gifts.
• Conduct weekly coaching meetings with listing agents.
• Be the first point of contact in handling customer inquiries or complaints.
• Prospect for new clients and manage lead capture.
• Supervise and manage marketing efforts for our listings.
• Order and deliver signs and lockboxes.
• Assist in data entry of listing details, analysis, and client care.
• Research the market to provide accurate CMAs, net sheets, etc.
• Field offers and inquiries on our properties.
• Provide weekly consultation communication with our selling clients.
• Oversee and manage home transformations.

Experience & Skills You Need

• Incredibly service-oriented attitude and readiness to say “YES, I’D LOVE TO! HOW CAN I HELP?”
• Must be a team player.
• High level of social skills; our business is people-centric and requires extensive interaction.
• Creativity and the ability to enhance systems and processes.
• Confidence in guiding clients through the process and tactfully offering suggestions.
• Background and current license in real estate preferred, or willingness to get licensed.
• Must be assertive and passionate.
• Proficiency in Google Workspace, Microsoft Word, Excel, and Website Applications. Experience with Mac/Apple, Adobe, PrimeMLS, and KW Command is preferred.
• Excellent communication skills: verbal, visual, and written.
• Strong planning and organizational skills, process management, and a self-starter mentality.
• Ability to multitask in a fast-paced, dynamic environment.
• Positive attitude and professional demeanor.
• Willingness to learn, grow, and adapt.
• Strong work ethic and timely with very flexible work hours.
• Attention to detail and accuracy.
• Confidence in dealing with clients and colleagues.
• Calm under pressure.
• Proven ability to succeed.
• Leadership and consensus-building skills.
• Driven to succeed and grow into greater positions of responsibility, benefits, and pay.

You’re the High-Achiever We’re Looking For If...

• You are unusually driven and challenge-oriented.
• You hold high standards for your work. Excellence is your priority.
• You have a growth mindset and strive to improve every day.
• You have grit and thrive under pressure.
• You possess creative talent that needs to be expressed.
• You love to hustle!

Additional Details

• Compensation: Dependent upon experience. Opportunity for bonus incentives and growth opportunities.
• Job Type: Full-time
• Salary: Compensation DOE

• Note: This position is for HIGH-ACHIEVERS ONLY.

So… Are you ready for this challenge? Are you ready for the possibility of immense career growth with a team of excellence? Then let’s talk! We have an extensive interview process involving multiple steps to ensure we connect with the right person, so time is of the essence.

Email [email protected] or Text JOIN A NOTCH ABOVE to 603.833.9922 to get the conversation started.

Email [email protected] or Text JOIN A NOTCH ABOVE to 603.833.9922 to get the conversation started.

Welcome to A Notch Above Group at Keller Williams, where we understand that great sales representatives and operations administrators are not simply born or molded by external entities. Instead, they blossom into excellence when placed in the optimal environment. At A Notch Above Group, we recognize the pivotal role that a supportive and growth-oriented workplace plays in shaping the trajectory of a real estate professional’s career.

We believe in fostering an environment that not only recognizes individual potential but actively cultivates it. Our commitment to providing a platform for personal and professional development sets us apart. We understand that thriving in real estate is a product of the right conditions, and we are dedicated to creating those conditions within our team.

Joining A Notch Above Group means becoming part of a community that values continuous learning, collaboration, growth and empowerment. Our team is comprised of individuals who have found their stride in an environment that encourages innovation and embraces the ever-evolving landscape of real estate.

If you are ready to unlock your full potential and elevate your career in real estate, look no further. At A Notch Above Group, we are not just recruiting real estate representatives; we are cultivating future leaders in the industry. Join us, and let your journey to greatness begin.

OUR MISSION

To create an empowering environment for our sales representatives and operations administrators, facilitating the development of their skills as accomplished sales and business professionals. We are committed to fostering a space where each team member can unlock their full potential, enabling them to excel in the dynamic world of real estate. Through continuous support, training, and a culture of growth, we aspire to be the catalyst that propels our teammates to unparalleled success.

OUR VISION

Our core values center around aspiring to be the premier real estate team servicing New Hampshire and Vermont. We are dedicated to achieving top-notch results through a steadfast commitment to excellence, professionalism, and unwavering client satisfaction. By upholding these values, we aim to not only meet but exceed the expectations of our clients, setting a standard of excellence in the real estate industry for the benefit of our community and beyond.

OUR CULTURE

We recognize the challenges of being a superhero in the real estate industry, and we embrace the pursuit of excellence in every aspect of our work. Our culture is built on a foundation of unwavering integrity, dependability, punctuality, and accountability. We prioritize extraordinary customer satisfaction and encourage our team to go above and beyond their job profiles.

In addition to maintaining the highest professional standards, we foster a dynamic and enjoyable atmosphere within our office. We believe that a positive and energetic workplace not only enhances individual performance but also contributes to the collective success of our team. Join us in embodying these values, and together, we will continue to soar to new heights in the real estate industry.

YOU’RE INVITED!

We would like to extend a personal invitation for you to meet with our esteemed management team and discover firsthand why our team of professionals consistently achieve success. At A Notch Above Group, we are committed to providing unparalleled motivation, coaching, marketing, accountability, and technical support that directly contribute to remarkable results.

Explore how our comprehensive approach is designed to maximize your income and propel your career to new heights. We are dedicated to helping you become the best version of yourself, and with our personalized attention and unwavering commitment, we aim to demonstrate exactly how we can make that happen.

Now is an opportune moment to explore the exciting possibilities available to you in your real estate career. If your objective is to elevate your productivity and income, consider joining our team of professionals. No matter the path you choose, facing the future together with us promises to open more doors and opportunities than ever before.

Email [email protected] or Text JOIN A NOTCH ABOVE to 603.833.9922 to get the conversation started.

A Message From Our Team Leader

Embark on a rewarding journey by aligning yourself with one of the most dedicated and passionate real estate offices in the area—ours! At A Notch Above Group, our track record is a testament to our commitment and excellence, a source of pride for every member of our team. We are actively seeking talented and determined real estate professionals to join our dynamic team. If you see yourself as someone who thrives in a high-energy, results-oriented environment, we invite you to take the next step and reach out to us. Discover how you can elevate your career with a brokerage that values your skills and ambitions. Taking the initiative costs you nothing, but the potential benefits are immeasurable. We eagerly anticipate the opportunity to connect with you and explore the exciting possibilities that await.

- Joey